New Clients

New Clients Are Always Welcome

Please fill out our new client information form after you schedule an appointment with us.

"*" indicates required fields

Client Information

Thank you for giving us the opportunity to care for your pet. Please help US better meet your needs by taking a few moments to fill out the form below.

Primary Owner's First Name*

Primary Owner's Last Name*

Cellphone*

Do you authorize GVVH to text you?*

Yes

Email*

Secondary Owner's Name

Cellphone

Address*

Street Address

City

State

ZIP Code

Do you authorize GVVH to use any photos of you and/or your pet's taken during your visit with us on social media?*

Yes

How did you hear about us?*

If a current client referred you, please write their name below so we can give you both a $25 credit on your account

Payment, Cancellation, and Respect Policy

Full payment is due at the time of service. This includes any charges or fees agreed upon by your authorized proxy for example, boarding facility, groomer, friend, or other individuals who your pet to us for care. Our team is happy to provide any client with a written treatment plan before services are completed.

If you would like a written treatment plan for every visit, please initial it here

Our office accepts Visa, Mastercard, Discover, American Express, Care Credit*, ScratchPay, and Cash. We no longer accept checks as payment. *NOTE: Care Credit requires your card to be present and you to provide two forms of identification

We require new clients to leave a deposit of $60 before scheduling their pet’s appointment. We ask everyone for a 24-hour notice if you must cancel or change your appointment. If an appointment is canceled within 24 hours, a fee of $60 will be charged. We also require a $75 deposit before we can schedule surgical or dental procedures. The deposit for surgical and dental procedures is refundable if we are given a 72-hour notice of cancellation or change in procedure date. Deposits are also required before emergency surgeries and hospitalizations. The deposit amount will be 50 percent of the high end of your treatment plan.

Due to our appointments being scheduled every 15-30 minutes, if you arrive more than 10 minutes late for your appointment, we will have to reschedule your appointment, and a $60 cancelation fee will be charged. Please understand that some emergencies and situations may cause us to run late. If we are running more than 15 minutes late and this causes any inconvenience for you, we will happily reschedule your appointment for another time or date with no fee. We understand your time is valuable, and we do our best to keep things moving in a timely manner.

We ask for your respect and understanding when talking to all members of the GVVH team. If a client raises their voice, uses foul language, or displays inappropriate behavior to a member of the GVVH team, we will ask that client to go elsewhere for veterinary care. We will provide medical records through email or USPS.

Please initial here if you agree to our Payment, Cancellation, and Respect Policy*

Patient Information

You may skip this part if you have been a client with us for over a year.

Name

Species

Cat

Dog

DOB

Breed

Color

Sex

Male

Female

Intact

Spayed/Neutered

What heartworm and/or Flea/Tick prevention is your pet on?

Is your pet microchipped?

Yes

Is your pet fearful at the vet?

Yes

Do you have pet insurance?

Yes

Do you want to add a second pet to your account?*

Yes

Name

Species

Cat

Dog

DOB

Breed

Color

Sex

Male

Female

intact

Spayed/Neutered

What heartworm and/or Flea/Tick prevention is your pet on?

Is your pet microchipped?

Yes

Is your pet fearful at the vet?

Yes

Do you have pet insurance?

Yes

DUE TO FRANKLIN COUNTY LAW, ALL DOGS & CATS MUST BE CURRENT ON RABIES VACCINATION. Vaccination can be updated at the time of your appointment if it is not current. We will only vaccinate pets healthy enough to receive the vaccine.

I have reviewed and verified that the information above is accurate to the best of my knowledge. I understand that payment in full is due at the time of service. I understand that a client agreement form will have to be signed at least once a year.

Signature*

Date*

CAPTCHA

Name

This field is for validation purposes and should be left unchanged.

We ask that your pet’s Full Medical Record be sent to us 24 hours prior to your appointment. We will have to reschedule the appointment if we do not receive your pet’s records and the New Client Form before your appointment.
Email: [email protected]
Fax: 614-443-6225

What to Expect

As a new client of our hospital, you can expect our full attention to your pets’ needs. Our service will be provided with courtesy and respect.

When you arrive for your appointment, you will be greeted warmly, and we will usher you into an examination room as soon as we have one available. Our goal is to see all of our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure these are minimized as much as possible.

Our veterinary team is here to assist you and your beloved pet during your appointment. Our veterinary assistants will take a history and gather some data for the doctor. Then a veterinarian and the veterinary assistant will join you in the room to make the process as smooth as possible. As the assistant holds your pet, the veterinarian will perform a total physical exam from nose to toes, answer questions and plan further diagnostics or treatment as necessary. A registered veterinary technician performs any necessary blood draws and provides other requested services such as nail trims, ear cleanings, etc. Our entire staff works to provide you with further educational information and is always ready to answer routine wellness and care questions. Our client care specialists will handle billing and schedule any needed follow up.

New Clients Are Always Welcome

Client Information

Payment, Cancellation, and Respect Policy

Patient Information

What to Expect

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Get in touch

614-444-9696

614-444-9696

Business Hours